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Self-exclusion and time-outs at 1Red Casino UK

At 1Red Casino UK we offer six self-exclusion periods: 24 hours, 7 days, 30 days, 6 months, 1 year, or permanent/indefinite exclusion. Once activated, a self-exclusion stops all deposits, game access and promotional offers for the chosen period, and prevents opening a new account under any identity. Temporary exclusions lift automatically once the period ends, with a confirmation email sent to reactivate the account.

What happens to your balance

Any balance held on the account at the moment of exclusion cannot be withdrawn until the exclusion period ends and the account is reactivated. This applies to every one of the six periods, including the shortest 24-hour option, so we recommend withdrawing available funds before starting a time-out if you want access to them sooner.

Permanent exclusion can be revoked in writing, subject to a 7-day cooling-off period before the account becomes active again. A reactivation request, whether after a temporary or permanent exclusion, may be refused, or the exclusion extended, if we have concerns about problem gambling, erratic communication, or signs of distress at the time of the request. Players who wish to stop entirely rather than pause can also look into closing the account, which deals with the balance differently to a time-out.

Staying in control of deposits and play

We ask every player to set a deposit limit before they start, to avoid chasing losses, to set a time limit on sessions, and to take regular breaks from play. We also recommend never playing while stressed, depressed, or under the influence, and keeping only one account, since multiple accounts are not permitted in any case.

One practical gap to be transparent about: deposit limits cannot be applied to crypto deposits made through BTC, ETH, LTC, DOGE, XRP, BNB, ADA, TRX, SOL, BCH, USDT or USDC. Players who want a hard ceiling on spending are better served using a fiat method listed on our deposits page, where a limit can actually be enforced.

External support is available through Gambling Therapy, Gamblers Anonymous, and BeGambleAware, all of which offer confidential advice outside of 1Red. We also link to an external list of parental filters for households wanting to restrict access to gambling sites generally. None of these organisations are part of 1Red; they exist independently to support anyone affected by gambling, whether or not they hold an account with us.

Self-exclusion periods at a glance

The table below sets out every self-exclusion length we offer and what it means for your account while it runs.

Whichever period is chosen, no new account can be opened in the meantime, and the balance held at the time of exclusion stays locked until the account is reactivated.