1Red's Approach to Protecting Your Personal Data
Data protection applies to every account opened with us, and verification documents are kept for a minimum of 5 years after closure. We use Standard Contractual Clauses for transfers outside the EU/EFTA/EEA and offer optional two-factor authentication on every login.
Claim £10,000 + 225 FSWhat Personal Data We Collect at 1Red
Playing at Online Casino 1Red means sharing a defined set of personal data with us, collected for clear purposes and never beyond what gaming regulation requires. Registration details, transaction history, verification documents and technical data such as GeoIP and device information are each gathered for a specific reason, set out below.
| Data category | Purpose |
|---|---|
| Registration data (name, date of birth, email, phone) | Account setup and identity verification |
| Transaction history | Processing deposits and withdrawals, AML/CFT checks |
| Verification documents | KYC checks and fraud prevention |
| Logins, GeoIP, browser and device data | Security monitoring and fraud detection |
| Correspondence via chat and email | Customer support |
All of the above is retained for a minimum of 5 years from the last transaction or account closure, in line with our record-keeping obligations.
Our Role as Data Controller
We act as data controller for every account, meaning we decide how and why personal data is processed and remain responsible for meeting our gambling-regulation obligations. Data is used for bets and transactions, gaming services, support, verification, marketing where consent is given, AML/CFT screening, fraud monitoring and statistical research.
Who Can Access Your Information
Internal access is limited to our Data Protection Officer, our Money Laundering Officer, Payments and Anti-Fraud analysts, Customer Support, Customer Retention and VIP managers. Externally, data may be shared with group companies and partners, payment processors including Paysafe, regulators, marketing service providers, law enforcement where required, and third parties where a player has given consent.
Because our operations extend outside the EU, EFTA and EEA, any transfer of personal data to those regions is carried out under Standard Contractual Clauses, and continuing to use the site is treated as acceptance of this. Account security relies on a unique ID and password, with optional two-factor authentication available for anyone who wants an extra layer of protection when they sign in to their account. Documents submitted during verification, including the checks described on our KYC page, fall under the same retention and access rules as the rest of the account data.
Your Rights Under Our Privacy Policy
Every player can exercise a defined set of data protection rights with us, free of charge where the right is one of access. These rights, and how each works in practice, are listed below.
- Access — request a copy of the personal data we hold, provided free of charge
- Correction — ask us to correct inaccurate registration or account details
- Erasure — request deletion of personal data, though this is not an absolute right while retention obligations apply
- Objection — object to specific processing, such as marketing based on consent
- Restriction — ask us to limit how certain data is processed
- Portability — request data in a format that can be transferred elsewhere
- Withdrawal of consent — withdraw previously given consent, for example for marketing
- Complaint — raise a complaint with a supervisory authority under Article 77 GDPR
Requests relating to data held on a closed account, including what happens to balances and records, are handled according to the process described on our account closure page, and any transaction data linked to deposits or withdrawals follows the same retention period described on our deposits page.
Questions About Privacy and Data Protection at 1Red
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For how long is my personal data retained by 1Red?
We retain personal data, including transaction records and verification documents, for a minimum of 5 years from the last transaction or account closure. Requests for earlier erasure are refused where this retention obligation applies.
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Who has access to my data at 1Red?
Internal access is limited to our Data Protection Officer, Money Laundering Officer, Payments and Anti-Fraud analysts, Customer Support, Customer Retention and VIP managers. Data may also be shared with payment processors such as Paysafe, regulators and law enforcement where required.
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Is my personal data sold to third parties by 1Red?
No, our privacy policy states that we do not sell or rent personal data to third parties. Data is only shared with group companies, payment processors, regulators or other parties with consent, for the purposes set out in our policy.
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Which data rights am I entitled to at 1Red?
We recognise rights of access, correction, erasure, objection, restriction, portability, withdrawal of consent and the right to complain to a supervisory authority under Article 77 GDPR. Access requests are handled free of charge.
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Is my data ever transferred outside the EU by 1Red?
Yes, data may be transferred outside the EU, EFTA and EEA, and we apply Standard Contractual Clauses to those transfers. By using the site, players accept this arrangement.